User Services

Careful provision of professional services

Customer Service

Service system throughout the country

7×24 hours after-sales service

Customer focus

Problem-oriented, efficiency first, meticulous and thoughtful

Service Network

Service Network

    ADRESS:

    2402-2403 BLOCK B Shenye U Center, He Zhou , Xixiang Street, Baoan District,518128 Shenzhen, Guangdong Province P.R.CHINA

    TEL:

    +86 755-26625938  26623699  26625380 

    FAX:

    +86 755-26625380

    E-MAIL:

    services@sciarray.com

Service Solutions
Online Services
After-sales service
Value-added services
Customer training
Online Services

Online Services

Provide professional services with heart

24-hour after-sales service hotline Quick response to customer needs

Service teams throughout the country provide professional technical support

The warm and caring customer service center provides sincere telephone return care

The whole service strictly abides by ISO9001 and ISO13485 quality management system specifications

After-sales service

After-sales service

24 hours to respond to customer needs

After-sales service mode: On-site service, return service, office after-sales service, etc。

Value-added services

Value-added services

Multi-level and all-round from the perspective of customers, to provide diversified and multi-level services.

For VIP customers, we will conduct regular inspections for Xaar Biologics instruments and products, carry out targeted pre-maintenance of equipment, effectively reduce equipment failure rate, and extend equipment service life.

Provide customers with professional training services, regularly conduct clinical and maintenance training for medical staff, improve product application proficiency, and reduce clinical application risks.

Customer training

Customer training

We provide professional, flexible and comprehensive training for our customers!

End customer training, to provide customers with professional on-site training;

Channel provider training, provide comprehensive training for channel providers, bring better customer experience;

Online training, flexible and diverse ways to learn and communicate anytime, anywhere!

Contact Us

Tel

Tel
+86 (0)755-26623699
26625938

WeChat